New Bespoke App Heats Up Punch Pizza
Punch has been creating savory, gourmet Neapolitan pizzas since 1996. Guests enjoy the traditional Margherita or a classic pizza like the Toto, made with the freshest ingredients for the highest quality.
As customer demand increased significantly, Punch realized they needed to move to a bespoke solution in order to implement specialized functionality and feature sets required to provide the best guest experience.
Punch engaged Chepri® to build out their website and integrate with Olo to create a direct ordering app with the inclusion of a robust CMS. The goal was to improve the site UX and ordering flow with the addition of custom upsells and cross-sells.
Integrated Direct Ordering
Loyalty & Rewards
The New Punch Pizza Ordering Flow
User-friendly and easy to navigate, we integrated Olo for direct ordering, built custom modifiers and a proprietary "Smart Upsells" feature allowing guests to purchase additional relevant products in one click based on cart items or by product.
Mobile App With All Bells & Whistles
We built a custom Punch Pizza mobile app customers can download for iOS or Android that provides all web app ordering functionality plus push notifications that let the user know when their order is ready to be picked up.
Sophisticated and Elegant App Features
Chepri not only met expectations but exceeded Punch Pizza objectives through mobile and web app capabilities, including geolocation to find closest restaurants, location saving, easy pizza customization, and quick-product add to cart for checkout.
Other benefits include the ability to save favorite orders and quickly access via a menu favorite orders button, and quick payment with credit/debit card which can be saved for future use.
Specialized functionality included a custom mobile POS with fire time feature, and custom order throttling and ready times to provide efficient Punch brand-specific order preparation and production.
"I wanted to share my appreciation for Chepri as we build our company. We are seeing very positive signs for the future with overall same store sales of 20% over last year. The custom capacity management feature Chepri built for us is really helping customers feel safe by limiting traffic at pick up times. We now have more business than we can handle."
John Puckett — Co-Owner, Punch Neapolitan Pizza